IVR

Voxeo Results

Our IVR & VoIP solutions, hosting,
platforms, and development tools
delight customers & reduce costs.
   

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“Voxeo unlocks the neglected potential of communications.”

One platform for IVR, VoIP, SMS, IM, Web, Twitter, and Unified Communications - Click here to learn more >

Unlocked Communications Customer Obsession Industry Leader

“24 hours a day, 365 days a year, Voxeo's
Extreme Support makes the competition envious.”

Extreme Support is our customer-focused passion - Click here to learn why >

Unlocked Communications Customer Obsession Industry Leader

“Genesys and Voxeo are in Datamonitor's 'shortlist' category
and are considered to be the current leaders in the IVR market.”

Datamonitor: Selecting an IVR Vendor in the Enterprise - View the report now >

Unlocked Communications Customer Obsession Industry Leader
About Voxeo > Management Team

Chairman, CEO and Chief Evangelist
Senior VP, Product Management
CTO and Chief Architect
Chief Customer Officer
CIO and Chief Culture Officer
Vice President, Customer Experience
President, Voxeo Labs
Chief Financial Officer
Vice President, Asia Pacific
Vice President, Engineering
Senior Vice President, Worldwide Sales & Marketing
Managing Director, Voxeo Germany GmbH
Vice President, EMEA Sales



Jonathan Taylor
Chairman, CEO and Chief Evangelist

Jonathan combined his experience in both business operations and technology innovation to found Voxeo in 1999.  Under his guidance, Voxeo has seen triple-digit revenue growth for four consecutive years and has been profitable since January, 2004.   Prior to Voxeo, Jonathan founded and helped bring three additional software and infrastructure service companies to profitability.

From 1995 to 1997, Jonathan was the founder and President of InterResearch and Development Group (IRdg), Inc. IRdg created and licensed iPost - the first internet powered OEM unified messaging solution - to leading telecommunications providers including Ericsson, Motorola and Unisys.   IRdg was acquired by Elron Electronic Industries (Nasdq: ELRN) subsidiary MediaGate in 1997.

Prior to IRdg, Jonathan helped relaunch Columbia Data Products (CDP), Inc. - manufacturer of the first IBM compatible computer - with an emphasis on OEM storage technology.  Since its relaunch, CDP has been named one of the 100 fastest growing private companies by Inc. magazine.   Jonathan serves on the boards of Voxeo and Columbia Data Products.

John Amein
Senior VP, Product Management

John drives Voxeo's product management.

John has over 20 years experience in computer telephony and voice applications. Most recently, John was the founder and CEO of VoiceReady, where he delivered the first OEM software to enable rapid speech application development via an intuitive web interface. Voxeo acquired VoiceReady in July, 2006. Prior to VoiceReady, John served as CEO of NetBytel, Inc, resulting in a successful sale of the business to Tuvox in 2005. NetByTel was a pioneer in the field of hosted speech applications.

From 1990 to 2003, John served in a variety of sales and marketing leadership roles for Dialogic Corporation, which was acquired by Intel in 2000. At Dialogic he advanced from managing all Eastern US sales, to all European marketing, to all products as VP of Product Management in less than five years. John graduated from Stanford University with a master of science in electrical engineering.

Matthew Hale
Chief Financial Officer

Matt leads our finance and administrative functions at Voxeo.

Matt has over 25 years of experience in executive financial management positions, including over 15 years as CFO of technology companies. Prior to joining Voxeo, Mr. Hale served as CFO of Empower Software Solutions, Inc, a leading provider of integrated human resource management solutions. Before Empower, he was CFO of Limelight Technologies, Inc, a global provider of content delivery and network services where he provided the leadership over the Limelight's initial public offer (IPO). Prior to Limelight he served in various executive positions including Division President and Chief Financial Officer at S1 Corporation, a provider of a global provider of customer interaction software for financial institutions. Prior to that, Matt served as Chief Financial Officer of CCI-Triad Systems, Inc., a provider of enterprise inventory control and point of sale systems.

Matt also spent over eight years with the accounting firm of Ernst & Young LLP (formerly, Ernst & Whinney). He is a member of the California and American Institutes of Certified Public Accountants. Matt received a B.B.A. in Accounting from Idaho State University.

When he is not working at Voxeo, Matt enjoys golf, cooking and spending time with family.

RJ Auburn
CTO and Chief Architect

RJ drives Voxeo's technology leadership in the internet and voice solution industries, and also leads the research, evaluation, and design of Voxeo's carrier class Voice Centers.

RJ is Editor and Chair of the W3C Call Control XML (CCXML) standard and working group, and oversees Voxeo's leadership contribution to VoiceXML, ENUM/DNS, and other industry standards. RJ is also an acknowledged expert in the fields of voice recognition, call center integration, and call control and conferencing.

Prior to Voxeo, RJ was a Senior Consultant at Quality Call Solutions, a leading supplier of IVR and CTI solutions for the enterprise call center market. RJ frequently speaks at technology conferences throughout the United States.

Anne Bowman
Chief Customer Officer

Anne leads Voxeo's executive team with an obsession for building a world class service company that creates passionate and loyal customers. She believes the key to this is building a culture based on Core Values that foster an environment where Voxeons are engaged and motivated on a daily basis.

Prior to joining Voxeo, Anne formed TeamSeam Consulting, LLC in 2006, providing guidance to venture backed startups in all areas of growth and expansion with a special focus on the customer experience in Sales and Operations.

Before founding TeamSeam, Anne co-founded the Intensive Hosting Division for Rackspace Managed Hosting (Nasdaq: RAX) where she acted as VP and General Manager. She grew the division to $92 million dollars in annual recurring revenue at a 70%+ Gross Margin in 2 years. The Intensive Hosting Division focused on high-end, complex hosting configurations.

Previously, Anne co-founded a start-up company, Burlee.com, a web hosting company that specialized in dedicated, shared, and collocation services for small to medium business, acquired in 2002 by Interland. Anne attended the University of Vermont and majored in Management Information Systems.

Anne played lacrosse in college and when she isn't obsessing about how to better serve our customers she is usually golfing, running, cycling, or skiing.

Ryan Campbell
CIO and Chief Culture Officer

Ryan drives Voxeo's focus on high performance culture and values. Ryan is a co-founder of Voxeo and has been leading and building carrier-class communications organizations for over 14 years.

Prior to co-founding Voxeo, Ryan was Director of Engineering at IRdg, Inc. where he led the development of iPost, the first carrier-class internet unified messaging platform. While at Voxeo, Ryan has held executive level positions in Engineering, Network Operations, and Customer Service.

Ryan graduated from the University of Central Florida with a bachelor's degree in computer science, specializing in artificial intelligence.

Amy Downs
Vice President, Customer Experience

Amy drives Voxeo's industry-leading customer support and service organization with an intense focus on delivering the best possible customer experience. As head of Voxeo's Customer Obsession Teams, Amy oversees all post-sales interaction with customers and the results are clearly shown in Voxeo's Net Promoter Score that outranks all other competitors in the industry.

Previously, Amy was responsible for project management within Voxeo and prior to that at Fiserv Corporation. Before entering the project management world she was a software engineer at Teranex Systems and Intercede.

Amy graduated from the University of Central Florida with a MBA focusing on Management Information Systems and a Bachelor of Science in Computer Science.

When she's not creating new ways to make the Voxeo customer experience even better, she can be found cooking up new recipes, practicing dance, cycling, riding her Yamaha Majesty and most importantly just enjoying life.

Jason Goecke
President, Voxeo Labs

Jason is responsible for innovation at Voxeo Labs, the Silicon Valley organization of Voxeo driving core platform research, incubation and innovation for the group.

Jason has 20 years of experience in the technology sector having provided technology and commercial leadership in the US and internationally throughout his career. Prior to becoming a founding member of Voxeo Labs, he was a founder of Adhearsion, LLC, the open-source voice development framework provider. Previously he held leadership positions at Presence Technology and Genesys.

Kevin Lu
Vice President, Asia Pacific

Kevin leads all aspects of Voxeo's business operations in Asia Pacific.

Previously, Kevin was the CEO of Micromethod from its inception through the acquisition by Voxeo. Prior to Micromethod, Kevin served as VP of Business Development at VisionNex that was acquired by Radvision. Kevin began his career as a software engineer at IBM.

Kevin holds an MBA from the University of Chicago and BS in Computer Science from the University of Wisconsin-Madison.

Daniel Polfer
Vice President, Engineering

Dan is responsible for the development of Voxeo's premise and hosted products and services.

Over the last 12 years Dan has led the development of industry-defining multimedia and storage applications for Yahoo!, Musicmatch, and Roxio. In 1995 he founded Moxie Technologies, which developed the most widely used CD/DVD recording engine in the world. Moxie Technologies was acquired by Musicmatch in 2000, which was than acquired by Yahoo! in 2004. As the VP of OEM Engineering at Musicmatch and Director of Engineering at Yahoo!, Dan managed the development and deployment of solutions to over 80 retail and OEM partners.

Dan holds a Bachelor of Science degree in Computer and Systems Engineering from Rensselaer Polytechnic Institute and an MBA from Rollins College.

Peter Schunck
Managing Director, Voxeo Germany GmbH

As the Managing Director at Voxeo Germany GmbH, Peter Schunck is responsible for the business and the operations in EMEA.

Prior joining Voxeo, he was working for VoiceObjects, where he had the role of the Managing Director and Sr. Director Global Operations. Prior to this, Peter held the role of Director Controlling at PiroNet NDH AG, where he managed the overall controlling and planning for the company, as well as the SAP Integration for Merger and Acquisitions, among others. In 2004, he was member of the supervisory board of mcrl AG. Prior to that, Peter Schunck held management roles in Professional Services for ERP at Geac Enterprise Solutions.

Peter Schunck received his master degree in business from the University Cologne in 1995.

Clayton Reed
Senior Vice President, Worldwide Sales & Marketing

Clayton leads Voxeo's global sales and marketing teams with a passion for serving our customers and helping them grow successfully. Throughout his career, Clayton has built and managed both direct and channel teams which consistently exceed their revenue and profit objectives. He demands excellence from himself and his teams and is recognized for his ability to build and retain world-class talent. As a customer service and support executive, he is a passionate advocate for meeting the needs of our customers.

Prior to joining Voxeo, Clayton was involved in a series of startups in sales, marketing and field operations roles. Clayton began his career in sales at IBM where he consistently exceeded sales goals to become the youngest Regional Manager in the General Systems Division responsible for $750M revenue. He next moved to Data General where he managed the North American Sales team growing revenue 30% CAGR while reducing sales team turnover by 300%.

As Senior VP of Worldwide Operations for a video conferencing start-up, VTEL Corporation, Clayton managed worldwide sales, systems and service operations, growing revenue from $10M to $100M in four years through building a highly effective channel sales, marketing and service team to sell video conferencing through the telecom channel.

Clayton next served as Area Sales VP in the Enterprise Market for Cisco Systems and was promoted to head world-wide sales and marketing for Customer Advocacy, Cisco's service and support organization. Under his leaderships, sales grew from $790M to $3.2B in 3 years.

When not obsessing about ways to help our customers grow, Clayton can be found out on the golf course, on the lake fishing, traveling and enjoying time with his family.

Paul Thomas
Vice President, EMEA Sales

As Vice President of EMEA Sales, Paul Thomas leads and drives the sales, pre-sales and marketing activity within Europe, Middle East and African region.

Paul has over 20 years experience in telecommunications and contact center technologies specializing in multi-channel communications and speech automation. During this time he has held a variety of sales management positions for sales across EMEA including Nuance communications, Aculab and HP covering many industry sectors, including mobile carriers and large brand enterprise customers. Paul takes an end-to-end view of all solutions with a passion for successful customer implementations, while providing a true customer obsession experience.

Paul graduated from University of Reading with a degree in Electrical and Electronic engineering.

  




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Voxeo Corporation Fast Facts

  • Founded in 1999
  • Focused on IVR platforms and hosting
  • Profitable
  • 100% Standards-based SIP IVR platform
  • Four fault-resilient hosting facilities
  • First to offer VoiceXML hosting
  • First to offer XML call control
  • First to offer XML conferencing
  • First to offer CCXML hosting
  • First to deploy CCXML
  • First to deploy SIP/VoIP IVR
  • First 100% IVR Uptime SLA Guarantee
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