Customer Obsession
At Voxeo great support isn't good enough. Behind every person, product and process is a collective desire to exceed expectations, do the impossible, and earn your business for life.
Extreme Support
Voxeo's Customer Obsession teams deliver Extreme Support 24 hours a day, 365 days a year. Our experts are knowledgeable and eager to help with any question you throw our way. Every one of them goes through extensive training to help ensure your issues are resolved with skill and speed. In fact, we employ more VoiceXML certified engineers than any company in the world.
100% Uptime Guarantee
We stand behind our products and services with some hefty guarantees. For starters, whether you're a long-time customer or just trying Voxeo out, we'll respond to your inquiries in 20 minutes or less. Next, if you use our worldwide hosting platform, you'll enjoy a 100% Uptime Guarantee. Third, we guarantee that we're going to go out of our way to make you happy. It's our number one priority.
We'll Help You Succeed!
In addition to providing day-to-day Extreme Support, Voxeo's Customer Obsession teams are committed to your big picture goals. We're passionate about solving problems, simplifying the complex, and removing barriers that keep you from realizing your vision. Working side-by-side, we can help you deliver disruptive offerings, uncover revenue-generating opportunities, and outperform your competition. While other vendors lock customers into stagnant platform, Voxeo's customer collaborations have resulted in a steady stream of platform innovation and some of the industry's most sophisticated systems.
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Free email support
Free web-based support
Free developer support
Email/web support ticket system
Global & account level tickets
Rapid escalation process
Dedicated account managers
24x7 technical support
IVR Specification
IVR Usability analysis
IVR Performance analysis
IVR Stress & load testing
IVR Application monitoring
IVR Prompt recording
IVR Grammar development
IVR VUI tuning
100% guaranteed uptime SLA
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