Voxeo's Evolution IVR/VoIP developer portal delivers free XML-based, Web-integrated telephony application development. The feature-filled service can be used to design, create, and test telephony applications. The portal provides IVR, VoIP, and Web developers with all of the following platforms, tools, resources, features, and services:

Voxeo Prophecy Platform Features

Voxeo offers a wide and flexible variety of XML-based telephony application platforms and features, including W3C standard VoiceXML 2.1 and CCXML, plus Voxeo's easy-to-use CallXML 3.0 platform. Our platforms all include a number of unique features, such as enhanced call control, call conferencing, call recording, outbound calling, and more...

• VoiceXML: Voxeo's VoiceXML browser supports 100% of the W3C VoiceXML 2.0 specification, including audio playback and recording, voice recognition and touch-tone entry, speech synthesis, call transfers, and more. Unlike others, our VoiceXML browser supports multiple languages, automatically sends debug emails on error, and fully integrates with CCXML, the W3C standard for robust call control. (Free)
  
  
• CCXML: Voxeo's CCXML browser is the most widely used, feature-filled CCXML browser in the world. As editor and chair of the W3C CCXML specification, Voxeo leads the industry in designing and implementing the CCXML language as a whole. Our latest CCXML implementation features highly granular control over call control, including the ability to accept or reject calls based on caller-ID, comprehensive call redirection and transfers, full call conferencing for 2 to 200 participants, and the ability to initiate VoiceXML dialogs on demand. (Free)
  
  
• CallXML: Voxeo's CallXML browser is a quick, easy, flexible platform for telephony applications. CallXML supports audio playback and recording, speech synthesis, advanced call control, conferencing, and more in an integrated, simple, easy-to-learn markup language. IVR application development has never been easier! (Free)
  
  
• Inbound and Outbound Calls: Voxeo supports the ability to initiate outbound calls via an HTTP control interface. Single calls can be placed from "click to dial" buttons in HTML applications, or automated applications can use the HTTP interface to quickly place thousands of outbound calls via VoiceXML, CCXML, or CallXML. (Free)
  
  
• Call Conferencing: Voxeo uniquely supports XML driven, crystal clear conferencing for 2 to 200 participants from VoiceXML, CCXML, and CallXML platforms. CCXML and CallXML features directly support elements to create, join, mute, leave, and destroy on-demand conferences; a VoiceXML/CCXML integration enables full conferencing capabilities from any VoiceXML application. (Free)
  
  
• Call Recording: Voxeo also supports the ability to record all or a random percentage of calls for telesales, training, security, verification, or application analysis. Recorded calls are stored as .wav files within the Voxeo account management site. These files can be downloaded or played at any time. (Free)
  
  
• Direct-dial numbers: Unlike services that make you enter a pin or extension code every time you call in, Voxeo features direct-dial numbers that instantly connect to your CCXML, CallXML, or VoiceXML application. This simple feature saves time and frustration - especially when dialing applications repeatedly for testing and debugging. (Free)
  
  
• Voice over IP: Better yet, Voxeo's VoIP integration with Free World Dialup lets you call your application directly from your desktop or notebook with a single mouse click. In addition to saving time and frustration, this advanced feature lets you call your applications for free from anywhere in the world. (Free)
  
  
• Failover URLs: For reliability and redundancy, every application you create on the Voxeo Prophecy Platform can be provisioned behind multiple URLs anywhere on the Internet. When customers or end users dial your Voxeo phone numbers, the platform will hit primary, secondary, and tertiary URLs to ensure your application "gets the call." (Free)
  
  
• Failover Phone Number: If your Web server or application is not responding, the Voxeo Prophecy Platform can also transfer the inbound call to any telephone number - including backup or bypass call centers. (Free)

Account Management

Our Web-based customer and developer portal lets you quickly provision new XML IVR applications, debug applications in real-time, host simple XML and audio content at Voxeo, and view comprehensive archive logs for historical calls. (Free)

• Applications: Voxeo's Evolution customer and developer portal contains settings for all of your voice applications, including URLs, mapped phone numbers and outbound dialing tokens. From here, you can add new applications, map them to URLs, and connect applications to new or existing phone numbers. (Free)
  
  
• Application Debugger: Voxeo's application debugger provides real time call trace / logging output from your applications, and features the ability to pause, resume, and stop any call. Plus, you can inspect the variables and XML document fetch history and content of any VoiceXML, CallXML, and CCXML application. (Free)
  
  
• Files and Web Hosting: Voxeo's Evolution customer and developer portal includes the ability to host static XML or audio content directly at Voxeo. This feature can be used to host simple CallXML, CCXML, or VoiceXML applications that do not require dynamic scripting support from languages such as PHP, JSP, or ASP. For dynamic applications, audio prompt content can still be hosted directly with Voxeo. (Free)
  
  
• Archived Logging: Lets you go back and view up to 30 days of historical log information. Logs can be viewed online or downloaded at any time via Web or FTP. Logs include full call trace details, including caller-ID, call time and date, voice commands issued, DTMF keys entered, and platform-level actions and events for audio playback, recording, speech synthesis, hangups, and more. (Free)

Documentation

• Tutorials: Over 50 tutorials cover everything from VoiceXML, CCXML, and CallXML basics to advanced subjects, including: touch tone and voice driven entry, audio files, database integration, HTTP object caching and performance, call conferencing, and more. (Free)
  
  
• Best Practices: Each language guide includes a section on best practices for XML IVR applications, built from over 7 years of development experience across hundreds of customers and developers. (Free)
  
  
• Element Reference: The Extreme Guide Element Reference details every tag in VoiceXML, CCXML, and CallXML, with full attribute and syntax descriptions, cross-indexed references to related elements, and sample code for each and every element. (Free)
  
  
• Element Summary: The Element Summary provides a clear, concise, single page listing of every element and attribute in the language. With a move of your mouse over any element or attribute, you will receive a full pop-up description - without having to load and wait for another page. (Free)
  
  
• User Annotations: Every page in Voxeo's Extreme Guides supports user annotations. This feature allows you and other Evolution developers to add useful comments, usage notes, suggested documentation improvements, ask guide-related questions, and more. (Free)

Tools & Downloads

• Pre-recorded Audio Library: To make it easier for you to create professional sounding phone-based applications, we've had many generic voice prompts professionally recorded by The Great Voice Company for your use. These voice prompts are released under the LGPL open-source license. Feel free to download and use them for your own phone applications. (Free)
  
  
• VoiceXML Grammars: Our VoiceXML grammar files contain ready-to-go code for common voice entry, including airports, area codes, cities, states, zip codes, numbers, days and dates, and much more. (Free)
  
  
• VoiceXML and CallXML Sample Applications: Continuing the above trend, we've created several sample applications using a number of different Web development languages. These applications are released under the LGPL opensource license. (Free)

Paid Services

• VUI Design & Analysis: Voxeo offers a full suite of Voice User Interface (VUI) design services to ensure the success of your VoiceXML applications. Voice application success is achieved by making your callers as comfortable as possible. Voxeo VUI Analysis & Design services will save you engineering time and prompt production costs, and avoid the need to rework your application for VUI optimization later. (Per hour fee)
  
  
• Prompt Recording: Voxeo, and our voice prompt partner The Great Voice Company, can deliver your voice prompts on time, on budget, and in any language with top-notch native voice talent. The Great Voice Company has recorded and delivered over 2 million prompts since 1987 - including the free Voxeo Audio Prompt Library. (Per prompt fee)
  
  
• Load Testing: The Voxeo Application Load Testing service helps ensure your application is reliable under high call load before or after full-scale deployment. Voxeo's Application Load Testing service uses Voxeo CallXML-based test platforms with custom-developed test scripts to emulate real callers and real world telephone traffic conditions. These tests help expose hidden performance and reliability issues, including: database constraints, application and Web-server performance, Internet connectivity/bandwidth-latency, voice recognition responsiveness, prompt caching and playback, and more. (Per hour fee)
  
  
• Application Monitoring: The Voxeo Application Monitoring service helps ensure your voice applications have the uptime, availability, and responsiveness required to deliver high quality of service. Our automated monitoring solution can call, ping, and perform test requests to your application on a regularly scheduled basis throughout the day, and alert your specified telephone, email, SMS, and instant message contacts any time a problem is detected. (Monthly fee)

Extreme Support

• Forums: Voxeo's Extreme Support forums feature support areas for VoiceXML, CCXML, CallXML, Voxeo Designer, site suggestions, and general questions. All posted questions are answered within one business day, though normally in less than one business hour. (Free)
  
  
• Email and Web support: Voxeo's Extreme Support team will answer your technical and integration questions via email, support tickets, or Web-forums, within four business hours, seven days a week. Our support team is staffed with VoiceXML, CCXML, and CallXML experts who have full Web and voice application development skills and know our platform inside and out. (Free)
  
  
• FAQ: The Evolution Developer FAQ (Frequently Asked Questions), answers general questions about Voxeo, the Evolution customer and developer portal, XML IVR technologies, and more. (Free)
  
  
• Production Support: Voxeo's Evolution Web-based portal is often used during the development and testing phases of telephony applications. What happens when your applications go live? Voxeo offers production support services to customers who deploy our Prophecy IVR Hosting solutions in our production network. We provide core account services, 24x7x365 network operations, and customer care. We can also offer a number of add-on services that help keep your application up-and-running. Prophecy IVR Hosting is designed for customers who value mission-critical reliability, redundancy, and world-class customer service and support. Developing your application in Voxeo's hosted IVR staging environment (evolution.voxeo.com) is free. IVR production hosting prices start at $0.11 per minute with a $500 monthly minimum. The per-minute rate decreases as your committed monthly dollar minimum increases.

• Visit the Evolution developer portal
• Sign up for Voxeo's Evolution developer portal -- It's free!
• Learn about the VoiceXML Standard

• Email Voxeo with your questions
• Call Voxeo at (800) 305-5771