Voxeo offers a wide variety of valuable IVR applications as part of its VoiceWorks Call Center IVR application suite, including:

• Auto-Attendant: Many of our customers use a Voxeo IVR-based, voice-driven auto-attendant to answer their main office and toll-free numbers. A voice-driven auto-attendant lets callers connect with the desired party by simply speaking the name of the person, department, or location they want to reach.
  
  
• Call Center Automation: Call centers are increasingly looking to reduce the cost of customer service and support centers via automation or by moving agents off-shore. Voxeo IVR call center automation applications can deliver cost reductions that even surpass savings from off-shore operations.
  
  
• Telephone Surveys:Call centers with a focus on customer service and support excellence use VoiceWorks telephone survey applications to automatically survey customers by phone after orders, installations, and on-site repair services have been performed.
  
  
• Bill Reminders and Collections: Call centers supporting post-paid products and services use the VoiceWorks payment solution to place automatic bill reminder calls to customers both before and after their bills are due, reducing call costs as well as past due accounts receivable overhead with almost zero incremental cost.
  
  
• Custom IVR: Voxeo's free Web-based Evolution customer and developer portal makes it easy for enterprise Web and telephony developers alike to create custom IVR applications for any requirement or project.
  
  

Voxeo Call Center IVR Advantages

VoiceWorks IVR applications run on the Voxeo Prophecy IVR Platform and Prophecy IVR Hosting solutions. Both premise and hosting offerings are based on the same SIP-based voice platform and suit the needs of call center applications for the following reasons:

1. Voxeo Prophecy IVR solutions feature advanced call control that lets call centers deliver completely automated IVR solutions as well as solutions that gather info and then connect callers to the appropriate call center and queue.
   
   
2. The Prophecy Platform supports integration with Avaya, Nortel, Cisco, and Genesys-based CTI solutions, delivering advanced call management and screen-pop capabilities.
   
   
3. Voxeo's Prophecy IVR Hosting provides call centers with thousands of pre-deployed hosted IVR ports to support year-round or seasonal peak busy-hour call volumes.
   
   
4. Prophecy IVR solutions are built on Cisco and Wintel hardware and software solutions commonly used by call center IT staff, consultants, and analysts.
   
   
5. Prophecy IVR solutions are designed to meet the requirements of the highest information security standards such as ISO 17799 and HIPAA, to help ensure confidential caller information stays confidential.
   
   
6. Prophecy IVR solutions support English, Spanish, French, German, and Italian callers, making sure your IVR applications can be used by any international customer.
   
   

Voxeo Call Center IVR Support Services

Voxeo's executives, employees, account managers, and Extreme Support team members understand the requirements of our call center customers.

We work closely with call center technologists to deliver new call center solutions and services. Our Extreme Support voice user interface (VUI) tuning experts help our call center clients analyze customer calls and reduce IVR drop-out and zero-out, increasing caller satisfaction. And our Extreme Support load testing services help call centers test IVR and ACD solutions with simulated call volumes before special events and holidays.

Voxeo VoiceWorks Packaged IVR Solutions

VoiceWorks IVR applications take your IVR projects from concept to customer faster then ever before. For more information, feel free to explore our site or contact us via any of the links listed below.

Learn more about:

• Our Prophecy IVR Platform
• Our Prophecy IVR Hosting Services
• Interactive Voice Response (IVR)

• Email Voxeo with your questions
• Call Voxeo at (800) 305-5771