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IVR Applications > Government IVR
City, county, state, and national government offices and agencies are increasingly turning to
Voxeo's Prophecy IVR products and services to deploy touch-tone and voice-driven IVR applications
for their residents, officers, and employees.
Voxeo's Prophecy IVR Platform and Prophecy IVR Hosting solutions
have been used by our enterprise customers and VoiceWorks Partners
to create and deploy IVR applications including:
- Auto-Attendant: Many government offices and agencies benefit from a Voxeo
IVR-based, voice-driven auto-attendant to answer their main
office numbers. A voice-driven auto-attendant lets callers connect with the desired party by simply
speaking the name of the person, office, or agency they want to reach.
- Telephone Notification: Most government agencies and offices are looking for solutions
to quickly deliver time-critical information to officers, employees, and citizens.
Voxeo enables instant
delivery of time-critical information via outbound calls to any desk or wireless phone. This solution is
invaluable during emergencies and for important announcements.
- License, Tax, and Ticket Reminders: Offices and agencies responsible for collecting
license fees, taxes, and unpaid tickets use Voxeo's Prophecy IVR
solutions to place automatic payment reminder calls to customers both before and after payments are due,
reducing uncollected fees for the agency/office and legal problems for
citizens.
- Custom IVR: Voxeo's free Web-based
Evolution customer and developer portal
makes it easy for enterprise Web and telephony
developers alike to create custom IVR
applications for any requirement or project.
Voxeo Government IVR Advantages
Voxeo's Prophecy IVR Platform and Prophecy IVR Hosting solutions suit government IVR
requirements for the following reasons:
- Prophecy IVR solutions feature built-in support for Telephone Device for the Deaf (TDD) services, ensuring
your IVR applications can be equally utilized by everyone.
- The Prophecy IVR Platform is designed to meet the requirements of the highest information security standards
around - ISO 17799 and HIPAA - to help ensure confidential caller information stays
confidential.
- Prophecy IVR solutions leverage Web application technologies already in use with government
developers, consultants, and integrators.
- Prophecy IVR solutions are built on Cisco and Wintel hardware and software solutions commonly
known in government IT departments.
- Prophecy IVR solutions feature advanced call control that lets government offices deliver both completely
automated IVR solutions and IVR solutions that gather info
and connect callers to the appropriate agency, office, employee, or officer.
Voxeo VoiceWorks Packaged IVR Solutions
VoiceWorks IVR applications take your IVR projects from concept to customer
faster then ever before.
For more information, feel free to explore our site or contact us via any of the links listed below.
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