Voxeo's Prophecy IVR Platform and IVR Hosting solutions have been used by our healthcare customers and VoiceWorks Partners to create and deploy IVR applications including:

• Auto-Attendant: Many of our customers use a Voxeo IVR-based, voice-driven auto-attendant to answer their main office and department numbers. A voice-driven auto-attendant lets callers connect with the desired party by simply speaking the name of the person or department they want to reach. The auto-attendant then connects the caller with the appropriate employee, doctor, service provider, or department.
  
  
• Patient Notification: Most healthcare providers are looking for a solution to quickly deliver time-critical information to patients. Voxeo's Prophecy IVR solutions enable instant delivery of time-critical information via outbound calls to any desk or wireless phone. This solution can be used to inform and remind patients of appointments, schedule openings, and medication requirements.
  
  
• Call Center Automation: Increasingly, healthcare providers are looking to reduce the cost of customer service and support centers via automation or by moving agents off-shore. Voxeo's IVR call center automation applications can deliver cost reductions that even surpass savings from off-shore operations.
  
  
• Risk Management and Reduction: Advanced Voxeo IVR features including the ability to log all call times, log whether calls were answered or not, record call audio for records or transcription, secure confidential information, and authenticate and verify callers, all combine to help manage and reduce the potential risk associated with healthcare services.
  
  
• Custom IVR: Voxeo's free Web-based Evolution customer and developer portal makes it easy for enterprise Web and telephony developers alike to create custom IVR applications for any requirement or project.
  
  

Voxeo Healthcare IVR Advantages

Voxeo's Prophecy IVR Platform and Prophecy IVR Hosting solutions suit the special requirements of healthcare IVR applications for the following reasons:

1. The Prophecy IVR Platform is designed to meet the requirements of the highest information security standards around - ISO 17799 and HIPAA - to help ensure confidential caller information stays confidential.
   
   
2. Prophecy IVR solutions support advanced voiceprint identification and authentication, delivering the most secure form of authentication available via telephone.
   
   
3. Prophecy IVR solutions support both English and Spanish language callers, ensuring all patients and customers can use your healthcare IVR applications.
   
   
4. Prophecy IVR solutions leverage Web application technologies that healthcare systems developers already know.
   
   
5. Prophecy IVR solutions are built on Cisco and Wintel hardware and software solutions commonly known in healthcare IT departments.
   
   
6. Prophecy IVR solutions feature advanced call control that lets you deliver both completely automated answering solutions and solutions that gather info and connect callers to the appropriate hospital, doctor, service provider, or support agent.
   
   

Voxeo VoiceWorks Packaged IVR Solutions

Whether you need general healthcare IVR, hospital IVR, pharmacy or pharmaceutical IVR, IVR patient reminders, managed care IVR, or HIPAA IVR compliant solutions, Voxeo and our VoiceWorks Partners have a solution for you.

VoiceWorks IVR applications take your IVR projects from concept to customer faster then ever before. For more information, feel free to explore our site or contact us via any of the links listed below.

Learn more about:

• Our Prophecy IVR Platform
• Our Prophecy IVR Hosting Services
• Interactive Voice Response (IVR)

• Email Voxeo with your questions
• Call Voxeo at (800) 305-5771