Voxeo's Prophecy IVR Platofrm and Prophecy IVR Hosting solutions have been used by our retail sales enterprise customers and VoiceWorks Partners to create and deploy IVR applications including:

• Auto-Attendant: Many of our customers use a Voxeo IVR-based, voice-driven auto-attendant to answer their main office and store numbers. A voice-driven auto-attendant lets callers connect with the desired party simply by speaking the name of the person, store, or department they want to reach.
  
  
• Employee and Customer Notification: Most enterprises are looking for a solution to quickly deliver time-critical information to employees and customers. Voxeo's Prophecy IVR solutions enable instant delivery of time-critical information via outbound calls to any desk or wireless phone. This solution is invaluable during last-minute shift schedule updates or sale announcements.
  
  
• Call Center Automation: Enterprises are increasingly looking to reduce the cost of customer service and support centers via automation or by moving agents off-shore. Voxeo VoiceWorks IVR call center automation applications can deliver cost reductions that even surpass savings from off-shore operations.
  
  
• Customer Surveys: Retail vendors with a focus on customer service and support excellence use Voxeo's Prophecy IVR solutions to automatically survey customers by phone after purchases, deliveries, or services have been performed.
  
  
• Inventory and Reporting: Retail enterprises leverage Voxeo's Prophecy IVR solutions to enable remote vendors, stores, and employees to report inventory and sales information from any wireless phone.
  
  
• Bill Reminders: Enterprises selling post-paid products and services use Voxeo's Prophecy IVR solutions to place automatic bill reminder calls to customers both before and after their bills are due, reducing the enterprise's past due accounts receivable overhead with almost zero incremental cost.
  
  
• Store Locator: Retail vendors with multiple locations find that automated store location, hour, and direction IVR applications let employees focus on in-store customers and give callers more accurate and timely information.
  
  
• Order Status: With an order status IVR application, retail vendors who ship products by air, ground, or mail can automatically place calls to customers as orders arrive or ship, and enable customers to check on the status of orders 24 hours a day, seven days a week.
  
  
• Custom IVR: Voxeo's free Web-based Evolution customer and developer portal makes it easy for enterprise Web and telephony developers alike to create custom IVR applications for any requirement or project.
  
  

Voxeo Retail Sales IVR Advantages

Voxeo's Prophecy IVR Platform and Prophecy IVR Hosting solutions suit the needs of retail sales IVR applications better than alternative IVR solutions for three simple reasons:

1. Prophecy IVR solutions leverage Web application technologies your developers will love.
   
   
2. Prophecy IVR solutions are built on Cisco and Wintel hardware and software solutions commonly known in enterprise IT departments.
   
   
3. Prophecy IVR solutions feature advanced call control that lets you deliver both completely automated answering solutions and solutions that gather info and connect callers to the appropriate employee or agent.
   
   

Voxeo VoiceWorks Packaged IVR Solutions

VoiceWorks IVR applications take your IVR projects from concept to customer faster then ever before. For more information, feel free to explore our site or contact us via any of the links listed below.

Learn more about:

• Our Prophecy IVR Platform
• Our Prophecy IVR Hosting Services
• Interactive Voice Response (IVR)

• Email Voxeo with your questions
• Call Voxeo at (800) 305-5771