Voxeo's Prophecy IVR Platform and Prophecy IVR Hosting solutions have been used by systems integrators and Voxeo VoiceWorks Partners to create and deploy IVR applications including:

• Auto-Attendant: Many integrators offer a Voxeo IVR-based, voice-driven auto-attendant their customers can use to answer main office and toll-free numbers. A voice-driven auto-attendant lets callers connect with the desired party by simply speaking the name of the person or group they want to reach.
  
  
• Customer and Employee Notification: Most enterprises are looking for a solution to quickly deliver time-critical information to customers, employees, divisions, or teams. Voxeo's Prophecy IVR platform solutions enable instant delivery of time-critical information via outbound calls to any desk or wireless phone. This solution is invaluable during emergencies or last-minute product updates or announcements.
  
  
• Call Center Automation: Enterprises are increasingly looking to reduce the cost of customer service and support centers via automation or by moving agents off-shore. Voxeo's IVR call center automation applications can deliver cost reductions that even surpass savings from off-shore operations.
  
  
• Customer Surveys: Enterprises with a focus on customer service and support excellence use Voxeo's Prophecy IVR solutions to automatically survey customers by phone after orders, installations, and on-site repair services have been performed.
  
  
• Inventory and Reporting: Manufacturing and retail-based enterprises leverage Voxeo's Prophecy IVR solutions to enable remote plants, stores, and employees to report inventory and sales information from any wireless phone.
  
  
• Bill Reminders: Enterprises selling post-paid products and services use Voxeo's Prophecy IVR solutions to place automatic bill reminder calls to customers both before and after their bills are due, reducing the enterprise's past due accounts receivable overhead with almost zero incremental cost.
  
  
• Custom IVR: Voxeo's free Web-based Evolution customer and developer portal makes it easy for enterprise Web and telephony developers alike to create custom IVR applications for any requirement or project.
  
  

Voxeo Systems Integrator IVR Advantages

Voxeo's Prophecy IVR Platform and Prophecy IVR Hosting solutions suit the needs of systems integrators for the following reasons:

1. Prophecy IVR solutions allow multiple customers' applications to run on a single platform, completely isolating the details of each customer's solution.
   
   
2. Prophecy IVR solutions leverage Web application technologies systems integrators already know.
   
   
3. Prophecy IVR solutions are built on Cisco and Wintel hardware and software solutions commonly known by you and your customers IT departments.
   
   
4. The Prophecy IVR Platform is designed to meet the requirements of the highest information security standards around - ISO 17799 and HIPAA - to help ensure confidential caller information stays confidential.
   
   
5. Prophecy IVR solutions support advanced voiceprint identification and authentication, delivering the most secure form of authentication available via telephone.
   
   
6. Prophecy IVR solutions support English, Spanish, French, German, and Italian callers, making sure your IVR applications can be used by any international customer.
   
   
7. Prophecy IVR solutions feature advanced call control that lets you deliver both completely automated answering solutions and solutions that gather info and connect callers to the appropriate employee or agent.
   
   

Systems Integrator IVR Support Services

Voxeo's executives, employees, account managers, and Extreme Support team members understand the requirements of our system integration customers. Every day we help our SI partners prepare RFP responses, integrate IVR with existing and legacy systems, design comfortable Voice User Interfaces (VUIs), and support customer presentations and on-site meetings.

Voxeo can work behind the scenes with your analysts and consultants, or work directly with enterprise customers using your processes and name. Either way, we're more than happy to support your IVR projects.

Voxeo VoiceWorks Packaged IVR Solutions

VoiceWorks IVR applications take your IVR projects from concept to customer faster then ever before. For more information, feel free to explore our site or contact us via any of the links listed below.

Learn more about:

• Our Prophecy IVR Platform
• Our Prophecy IVR Hosting Services
• Interactive Voice Response (IVR)

• Email Voxeo with your questions
• Call Voxeo at (800) 305-5771