Voxeo customers place millions of outbound calls every day using Voxeo's Prophecy Platform and Hosting. Outbound IVR and notification applications make it easy for companies to provide proactive support, drive loyalty, boost sales and maximize port utilization for more efficient operations.

Voxeo offers industry-leading Outbound IVR with advanced Call Progress Analysis (CPA) capabilities to detect answering machines, fax machines, and human beings when a call is answered. Voxeo also allows customers to define the business logic associated with the different error tones for improved handling and a better customer experience.

Voxeo Outbound IVR features:

• Open industry standards for simplified development, interoperability and portability
• The ability to implement DTMF-only (touchtone), speech-only, or a hybrid solution
• Free built-in speech recognition and synthesis, as well as support for MRCP-compliant speech engines
• Proven Call Progress Analysis capabilities built on Voxeo's own Call Control XML (CCXML) engine - the most deployed CCXML engine in the world
• Automatic indexing of all log information for system administration, customer analysis, and ad-hoc trend reporting
• Flexible deployment options include Voxeo's on-premise Prophecy Platform and Prophecy Hosting, the largest worldwide VoiceXML and CCXML hosting network and the only one with a 100% Uptime Guarantee

Advantages:

• Eliminate upfront capital outlay and ease ongoing maintenance with a hosted solution
• Anticipate customer needs with proactive, highly personalized customer service
• Conduct high-volume outbound calling campaigns or event-triggered notifications quickly and easily
• Streamline processes and improve agent utilization
• Deliver targeted promotional and cross-sell offers

Voxeo was the only vendor to receive a perfect scorecard in Datamonitor's June 2008 "Hosted Speech and Outbound IVR Services" report. Download a free copy now.

Want to learn more or get started? Check out these free resources:

• Download the Prophecy premise platform now
• Sign-up for a Voxeo hosting account
• Voxeo CallXML tutorial on outbound dialing
• Voxeo CCXML tutorial on outbound dialing
• Voxeo CallXML tutorial on answering machine detection
• Voxeo CCXML tutorial on answering machine detection
• Voxeo "how-to" blog post on developing Outbound Notification applications
• Contact Voxeo today

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