After deploying an IVR solution, IT managers, service leaders, and engineers alike often struggle to address three post-deployment IVR issues:

• How can I tell if my IVR application or platform will scale to handle hundreds of concurrent callers?
• How can I receive an independent analysis of my IVR solutions usability?
• How can I be proactively notified if my customers are experiencing dropped or mishandled calls throughout the day?

Voxeo's Assured IVR solutions offer comprehensive, cost effective answers to all of the above. Designed to work with any IVR platform - including Avaya, Dialogic, IBM, Intervoice, Nortel, and Voxeo - Assured IVR solutions help you deliver top-notch IVR scalability, usability, and reliability.

How can Assured IVR solutions help you?

Voxeo's Assured IVR family offers four IVR quality testing and analysis solutions:

• Assured IVR Load Testing - places anywhere from 1 to 1,000 concurrent calls from our IVR testing service to your existing IVR platform and IVR applications. Voxeo engineers then analyze the results of these tests and suggest IVR performance best-practices you can use to ensure IVR scalability. Best yet, unlike expensive IVR testing hardware, the Assured IVR Load Testing solution is an on-demand, service-based solution that can place calls to any toll-free or local number at any time.


• Assured IVR VUI Analysis - gives you a top-down review and report on your IVR applications call flow and usability, including often and infrequently used call paths. Assured IVR VUI Analysis also includes a two-hour best practices review to help you optimize IVR usability today and tomorrow.


• Assured IVR Monitoring - provides on-going, round-the-clock testing and monitoring of any IVR application. If your IVR platform or application drops a call, experiences unusual delays, or fails to respond properly, our advanced notification system will send you an automated message via email, phone call, or instant message with detailed information about the problem. In short, you'll know instantly and proactively if your IVR solutions are experiencing any IVR reliability issues. Like our Assured IVR Load Testing, this solution is completely service-based and can monitor any IVR solution by calling your toll-free or local IVR phone numbers.


• Assured IVR Suite - Combines IVR Load Testing, IVR VUI Analysis, and IVR Monitoring into a single, cost-effective package.

Assured IVR Summary and Pricing

	Assured IVR Load Testing	Assured IVR VUI Analysis	Assured IVR Monitoring	Assured IVR Suite
Block of 100, 5-minute, concurrent load test calls
Analysis of load test results by Voxeo engineers
IVR load and performance best practice suggestions
IVR user interface usability analysis tests
Detailed IVR usability report
IVR usability best practice suggestions
One year of IVR reliability monitoring
Instant notification of IVR reliability via email
Instant notification of IVR reliability via phone call
Instant notification of IVR reliability via AOL/Yahoo/MSN IM
Total Cost	$1,195	$995	$1,949	$3,495

• Email Voxeo with your questions
• Call Voxeo at (800) 305-5771