VoiceXML IVR / CCXML IVR Platforms and Hosting

VOXEO RESULTS
Voxeo's IVR solutions, hosting,
platform, and developer tools
delight callers & reduce costs.

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IVR > Overview

IVR - short for Interactive Voice Response - automates interaction with telephone callers. Voxeo provides IVR products and services that dramatically reduce the cost of common phone calls to and from your company.

IVR

How?

Most people are familiar with IVR applications. These applications allow users to retrieve information such as bank balances, flight schedules, and movie show times from any telephone.

Traditionally, these applications were created and deployed on Interactive Voice Response platforms with significant caller usability, back-end integration, and development complexity limitations.

Voxeo has created a solution that replaces aging, proprietary Interactive Voice Response boxes and applications with a simple, voice-driven VoiceXML and CCXML powered IVR telephony platform and a compelling suite of voice applications. The result: With Voxeo, you can:

	Delight Your Callers		Reduce Your Costs
	Replace Aging IVR Solutions		Deliver Improved ROI

Voxeo is dedicated to providing comprehensive, valuable, and easy-to-use IVR solutions for our enterprise customers, channel partners, and developers.

Voxeo IVR Solutions

You can try Voxeo's IVR solutions at no cost, via our hosted Evolution developer portal or our free Prophecy IVR Platform download.

The Voxeo IVR solution suite includes products and services covering IVR infrastructure, IVR development, IVR support and professional services, and pre-built IVR applications.

Voxeo's Pure SIP IVR Platform

Voxeo's proven, flexible, standards-based IVR software platform is available as follows:

Prophecy IVR Hosting - hosted IVR services from our facilities.

Prophecy IVR Platform - IVR software infrastructure for your facilities.

Prophecy IVR Server - turnkey IVR servers for your facilities.

The Voxeo Evolution Developer Portal

Our free, actively supported developer and customer portal offers web-based tutorials, training, references, tools, libraries, sample code, and technical support.

Voxeo Extreme Support

Voxeo is committed to providing every customer with extraordinary support. Our full-service, 24x7 support and integration solutions include:

IVR Specification - consulting services that help you specify IVR requirements and operation.

Prompt Recording - in any language, with any personality.

Load Testing - stresses your application with dozens to hundreds of simulated callers.

IVR Monitoring - continuously tests your IVR solution and reports any failures.

VUI Tuning - examines and improves how callers use your IVR solution over time.

Additionally, Voxeo's hosting service has the only 100% guaranteed uptime Service Level Agreement in the IVR industry.

Voxeo VoiceWorks

Voxeo offers ready-to-go IVR applications from our customers and partners:

VoiceWorks IVR applications are available for General Enterprise, Government, Banks and Financial Institutions, Utility Providers, Health Care Providers, Retail Sales, Travel and Transportation, Systems Integrators, and Telephony VARs. These can be found in the IVR Applications section of our web site.

Most Voxeo customers leverage our IVR solutions without any up-front costs using our pre-deployed, managed Prophecy IVR Hosting. Many choose to buy our Prophecy IVR Platform software or Prophecy IVR Server solutions to deploy systems internally. And increasingly our customers use both.

Why Choose Voxeo?

When it comes to standards-based IVR, Voxeo is the industry leader. We support more IVR and Web standards than anyone else. We'll help you get your IVR applications up and running quickly and provide you with a level of service our customers tell us is unmatched in the industry. These are just a few of the reasons why businesses around the world choose Voxeo as their IVR solution vendor.

Our customers have seen dramatic improvements in ROI, customer satisfaction, and total cost of ownership. We would love to help you use the power of the telephone, human voice, open standards, and Web technologies to do the same.

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