Supercharged IVR

IVR - short for Interactive Voice Response - is a technology that automates interaction with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.

The Voxeo Prophecy IVR Platform is a pure software, standards-based foundation for any IVR, VoIP, or other telephony application. The flexible and reliable platform has a proven track record of successful, real-world deployments by Voxeo and our customers since 1999.

Prophecy is the only VoiceXML platform that passes 100% of the VoiceXML compliance tests. It is also 100% CCXML compliant.

You can try Prophecy right now at no cost, via our free Prophecy download or by using Voxeo's free Evolution Developer hosting service.

The Voxeo Prophecy IVR Platform seamlessly integrates with existing telephony and Web-based infrastructure, and supports traditional touch-tone IVR, speech recognition, CTI, call control and recording, conferencing, ISDN, SIP VoIP, and more.

How does the Prophecy IVR Platform compare to other solutions?

The Voxeo Prophecy IVR Platform includes many valuable features other platforms lack, including full W3C standards support, comprehensive CCXML call control, call conferencing and recording, and more. The following chart summarizes Voxeo's feature advantages over most other vendors:

	Voxeo Prophecy Platform	Other VoiceXML Platforms	Other IVR Platforms
VoiceXML 2.0
SRGS Grammars
SSML Speech Synthesis
VoiceXML 2.1 Extensions
CCXML 1.0 Call Control
Supports 100% of W3C IVR Standards
CallXML 2.0
Call Recording
Call Conferencing
Native VOIP Support
Multi-lingual ASR / TTS
Full CTI Support
Intelligent Call Progress Analysis
SYSLOG Logging
Proven Scalability
Premise solution and hosted service
24 x 7 Technical Support

VoiceXML is the W3C standard for voice-driven IVR, including ASR, TTS, prompt playback, and recording.

SRGS is the W3C standard for voice recognition grammar definition. Most VoiceXML Vendors Support SRGS.

SSML is the W3C standard for text-to-speech synthesis definition and guidance. Voxeo's Prophecy platform features full support for the SSML standard, giving you extensive control over speech synthesis.

VoiceXML 2.1 adds support for new, valuable features including improved flow control and built-in data interfaces.

CCXML is the W3C standard for telephony call control. It includes call routing, conferencing, dialing, and more.

W3C IVR standards include VoiceXML, CCXML, SRGS, and SSML. Many vendors support only VoiceXML and SRGS.

CallXML is a Voxeo-designed language that is much easier to develop applications in than VoiceXML and CCXML.

Many tasks, including voice user interface tuning and third-party verification of telephone sales transactions require the ability to record both sides of a call. Most VoiceXML vendors do not offer this capability.

Most VoiceXML platforms can only bridge or connect two parties. The Voxeo Prophecy platform can connect 2 to 200 parties in a single session.

Most VoiceXML platforms have no - or very limited - Voice over IP support. The Voxeo Prophecy Platform is a full-featured SIP solution, and includes its own SIP Softswitch/proxy server, media server, call control server, and more.

Most VoiceXML platforms support only English, or only one language at a time. The Prophecy platform features dynamic support for English, Spanish, French, German, and Italian speech recognition and synthesis.

Most VoiceXML platforms have little if any CTI (Computer Telephony Integration) support. CTI is required for most call center IVR deployments. Voxeo offers CTI solutions for Cisco ICM, Genesys T-Server, and Nortel and Avaya call center platforms. Additional CTI interfaces can be built quickly via Voxeo's CCXML based CTI-plug-in interface.

The Prophecy platform includes intelligent call analysis to determine if outbound calls are answered by people, answering machines, voicemail systems, or network error messages. This capability is vital when using IVR for outbound notification, collections, and campaign calls.

Prophecy supports the standards SYSLOG logging protocol so you can easily aggregate and analyze vital call logging details.

The Prophecy platform has proven scalability from as few as 1 to as many as 5,000 ports. Most vendors have not deployed VoiceXML IVR systems larger than 200 ports.

Voxeo uniquely offers the Prophecy platform as either a premise solution you can buy outright, or hosted service you can use by the minute.

Simply put, Voxeo is the industry leader in proactive and reactive support services. We offer 24 x 7 support with fully trained, VoiceXML certified technicians and IVR developers. No matter when a problem occurs, our top-notch staff is available to help you.

In stark contrast to legacy IVR hardware, Prophecy is an open software and standards-based IVR solution that runs on readily available Wintel and Cisco equipment and leverages web development experience and platforms. The resulting solution delivers an IVR platform that is more valuable, offers rapid development and return on investment (ROI), and features a lower total cost of ownership (TCO) than the alternatives.

More Valuable

More Usable
Easy-to-use VoiceXML audio prompt playback, audio recording, touch-tone interaction, voice recognition, and text to speech capabilities deliver usability your customers will love... and our open software architecture makes it easy for you to address future requirements with technology upgrades.

More Versatile
Flexible CCXML call control delivers inbound call handling, outbound call delivery, intelligent call routing, comprehensive call conferencing, and call center integration features that leave other solutions miles behind. Plus, the Voxeo Prophecy IVR Platform supports the ability to digitally record all or a portion of all calls for third party verification (TPV) of FTC telesales requirements. Simply put, no one gives you more control over your calls than Voxeo.

More Reliable
Redundant software architecture and the maturity of having answered and placed hundreds of millions of calls removes all single points of failure and ensures your application will answer the call every time.

More Scalable
Distributed architecture - originally designed for large scale IVR outsourcing - delivers proven scalability from tens to thousands of ports.

More Standards
The present and future direction of the IVR industry is defined by a suite of IVR/Voice standards from the W3C, the same organization that created the highly successful standards that power the web. The Voxeo Prophecy IVR Platform is the first and only platform to support the entire suite of W3C Voice/IVR standards: VoiceXML for IVR control, CCXML for call control, SRGS for speech recognition control, and SSML for text to speech control. Prophecy supports over 15 other IT standards including XML/XPath and SOAP for back-office integration, SYSLOG for logging, ENUM/DNS for call routing, and SIP for both PSTN/PBX and VoIP telephony integration.

The Net Result
The flexibility to handle applications of all sizes and scopes.

Rapid Development and ROI

Rapid Understanding
The Voxeo Prophecy IVR Platform leverages open standards, hardware, and software your IT staff and developers already know - reducing research and training time from weeks to days.

Rapid Development
Prophecy applications can be created by your existing web or IVR developers with any existing web application platform - reducing development time from months to weeks.

Rapid Deployment
The Prophecy IVR Platform is available pre-loaded and pre-configured on a ready-to-go turnkey IVR server or as a pre-deployed hosted service - reducing installation and integration time from weeks to days.

The Net Result
You get voice applications from concept to customer faster than ever.

Lower TCO

Less Expensive to Buy
The Voxeo Prophecy IVR Platform solutions cost far less up-front than legacy IVR platforms. And our Prophecy IVR Hosting service can further reduce your up-front costs.

Less Expensive to Run
By leveraging open standards and existing web infrastructure, the Voxeo Prophecy IVR Platform costs up to 50% less to run than other IVR solutions.

Less Expensive to Grow
Software-only architecture and support for direct VoIP carrier, call center, and PBX integration ensures the lowest cost-per-port to deploy today and upgrade tomorrow.

The Net Result
Your costs are contained, not continually growing.

How much does the Prophecy IVR Platform cost?

Prophecy is free for two ports (two concurrent calls) and $249 for four ports (four concurrent calls).

Prophecy scales from two ports on low-end notebooks to tens of thousands of ports on multiple-sever clusters. Discounts are available for volume, VAR, and OEM licensing. For pricing above four ports - or if you're a developer or OEM creating and reselling solutions on the Prophecy IVR Platform - please contact us for partner and OEM pricing.

How do I build or buy Prophecy IVR applications?

Prophecy applications are built with the VoiceXML and CCXML IVR and call control standards. You or your developers can start learning and building VoiceXML and CCXML applications immediately using Voxeo's free, hosted Evolution IVR developer portal. You can also purchase a pre-built or custom VoiceXML or CCXML IVR application from any of Voxeo's VoiceWorks IVR Application Partners.

You can try Prophecy for free right now...

You can try Prophecy at no cost, via our free Prophecy download or our free hosted Evolution IVR developer portal.

The Voxeo Prophecy IVR Platform can be custom configured and priced for your enterprise needs by a member of our Extreme Support team. For more information or pricing, just use one of the links below to contact us now.

• Prophecy IVR Hosting Service
• Creating IVR applications using our Evolution developer portal
• Interactive Voice Response (IVR)
• The VoiceXML Standard

• Email Voxeo with your questions
• Call Voxeo at (800) 305-5771