Delight Your Callers & Reduce Your Costs

Voxeo's Prophecy IVR Server is a flexible, reliable, VoiceXML and CCXML standards-based foundation for any telephony application - with a proven track record of successful real-world deployments by Voxeo and our customers since 1999.

Prophecy IVR Server combines the capabilities of the Voxeo Prophecy IVR Platform, a built-in Voice over IP (VoIP) gateway, and an audio conferencing solution in a single, integrated, turnkey server. Prophecy IVR Server works with your existing telephony and web-based infrastructure and supports traditional touch-tone IVR, speech recognition, text to speech, Computer Telephony Integration (CTI), call control and recording, T1/E1/ISDN lines, SIP VoIP, and more.

Prophecy IVR Servers vs. Separate Legacy Servers

Unlike legacy alternatives, Prophecy IVR Server delivers a simple, integrated, ready-to-go IVR and VoIP telephony application platform that includes certified compliant VoiceXML and CCXML support; Voxeo's easy to learn and use CallXML IVR language; and compatibility with both traditional PBX and next-generation VoIP solutions from companies including Asterisk/Digium, Avaya, 3Com, Cisco, InterTel, Level3, Lucent, and Nortel.

	Prophecy IVR Server	Other VOIP Gateways	Other IVR Platforms	Other Conference Servers
T1/E1/PRI Support
Analog Line Support
PBX Integration
VoiceXML 2.0
SRGS Grammars
SSML Speech Synthesis
VoiceXML 2.1 Extensions
CCXML 1.0 Call Control
Supports 100% of W3C IVR Standards
IETF ENUM Call Routing
CallXML 2.0
Call Recording
Call Conferencing
Native VOIP Support
Multi-lingual ASR / TTS
Full CTI Support
Intelligent Call Progress Analysis
SYSLOG Logging
Proven Scalability
Premise solution and hosted service
24 x 7 Technical Support

T1/E1/PRI support enables integration with phone companies, carriers, and PBX systems that support digital telephony lines.

Analog line support enables integration with "plain old" phone lines and non-digital PBX lines.

PBX integration enables PBX specific features for call transfers, voicemail integration, and more.

VoiceXML is the W3C standard for voice-driven IVR, including ASR, TTS, prompt playback, and recording.

SRGS is the W3C standard for voice recognition grammar definition. Most VoiceXML Vendors Support SRGS.

SSML is the W3C standard for text-to-speech synthesis definition and guidance. Voxeo's Prophecy IVR Platform features full support for the SSML standard, giving you extensive control over speech synthesis.

VoiceXML 2.1 adds support for new, valuable features including improved flow control and built-in data interfaces.

CCXML is the W3C standard for telephony call control. It includes call routing, conferencing, dialing, and more.

W3C IVR standards include VoiceXML, CCXML, SRGS, and SSML. Many vendors support only VoiceXML and SRGS.

ENUM call routing uses standards-based DNS technologies to implement a scalable and reliable call routing directory solution.

CallXML is a Voxeo-designed language that is much easier to develop applications in than VoiceXML and CCXML.

Many tasks, including voice user interface tuning and third-party verification of telephone sales transactions require the ability to record both sides of a call. Most VoiceXML vendors do not offer this capability.

Most VoiceXML platforms can only bridge or connect two parties. The Voxeo Prophecy IVR Platform can connect 2 to 200 parties in a single session.

Most VoiceXML platforms have no - or very limited - Voice over IP support. The Voxeo VoiceCenter Platform is a full-featured SIP solution, and includes its own SIP Softswitch/proxy server, media server, call control server, and more.

Most VoiceXML platforms support only English, or only one language at a time. The Prophecy IVR Platform features dynamic support for English, Spanish, French, German, and Italian speech recognition and synthesis.

Most VoiceXML platforms have little if any CTI (Computer Telephony Integration) support. CTI is required for most call center IVR deployments. Voxeo offers CTI solutions for Cisco ICM, Genesys T-Server, and Nortel and Avaya call center platforms. Additional CTI interfaces can be built quickly via Voxeo's CCXML based CTI-plug-in interface.

The Prophecy IVR Platform includes intelligent call analysis to determine if outbound calls are answered by people, answering machines, voicemail systems, or network error messages. This capability is vital when using IVR for outbound notification, collections, and campaign calls.

The Prophecy IVR Platform supports the standards SYSLOG logging protocol so you can easily aggregate and analyze vital call logging details.

The Prophecy IVR Platform has proven scalability from as few as 1 to as many as 5,000 ports. Most vendors have not deployed VoiceXML IVR systems larger than 200 ports.

Voxeo uniquely offers the Prophecy IVR Platform as either a premise solution you can buy outright, or hosted service you can use by the minute.

Simply put, Voxeo is the industry leader in proactive and reactive support services. We offer 24 x 7 support with fully trained, VoiceXML certified technicians and IVR developers. No matter when a problem occurs, our top-notch staff is available to help you.

Prophecy IVR Server family is an open software and standards-based solution that ships pre-loaded on a standard Wintel server. By combining previously separate platforms into one, Prophecy IVR Server can cut both acquisition and long-term ownership costs in half. The product offers several additional advantages:

More Valuable

More Usable
Easy-to-use VoiceXML audio prompt playback, audio recording, touch-tone interaction, voice recognition, and text to speech capabilities deliver usability your customers will love... and our open-software architecture makes it easy for you to address future requirements with technology upgrades.

More Versatile
Flexible CCXML call control delivers inbound call handling, outbound call delivery, intelligent call routing, comprehensive call conferencing, and call center integration features that leave other solutions miles behind. Plus, Voxeo's Prophecy IVR Server supports the ability to digitally record all or a portion of all calls for third party verification (TPV) of FTC telesales requirements. Simply put, no one gives you more control over your calls than Voxeo.

More Approachable
For added simplicity, Prophecy IVR Server includes full support for CallXML. CallXML delivers all of the features of VoiceXML and CCXML in an easy-yet-flexible language that telephony and Web developers alike can learn in under a day. Best yet, CallXML applications are even easier to maintain and enhance over time.

More Reliable
Redundant architecture and the maturity of having answered and placed hundreds of millions of calls removes all single points of failure and ensures your application will answer the call every time.

More Scalable
Distributed architecture - originally designed for large scale IVR outsourcing - delivers proven scalability from tens to thousands of ports.

More Standards
The present and future direction of the IVR industry is defined by a suite of IVR/Voice standards from the W3C, the same organization that created the highly successful standards that power the web. The Voxeo Prophecy IVR Platform is the first and only platform to support the entire suite of W3C Voice/IVR standards: VoiceXML for IVR control, CCXML for call control, SRGS for speech recognition control, and SSML for text to speech control. The Prophecy IVR Platform supports over 15 other IT standards including XML/XPath and SOAP for back-office integration, SYSLOG for logging, ENUM/DNS for call routing, and SIP for both PSTN/PBX and VoIP telephony integration.

The Net Result
The flexibility to handle applications of all sizes and scopes.

Rapid Development and ROI

Rapid Understanding
The Voxeo Prophecy IVR Platform leverages open standards, hardware, and software your IT staff and developers already know - reducing research and training time from weeks to days.

Rapid Development
Prophecy IVR, VoIP, and conferencing applications can be created by your existing web or telephony developers with any existing web application platform - reducing development time from months to weeks.

Rapid Deployment
The Prophecy IVR Platform is available as a pre-loaded and configured, ready-to-go turnkey server - reducing installation and integration time from weeks to days.

The Net Result
You get voice applications from concept to customer faster than ever.

Lower TCO

Less Expensive to Buy
Voxeo's Prophecy IVR Server costs far less up-front than legacy IVR platforms.   And our Prophecy IVR Hosting service can further reduce your up-front costs.

Less Expensive to Run
By leveraging open standards and existing Web infrastructure, the Voxeo Prophecy IVR Platform costs up to 50% less to run than other IVR solutions.

Less Expensive to Grow
Software-only architecture and support for direct VoIP carrier, call center, and PBX integration ensures the lowest cost-per-port to deploy today and upgrade tomorrow.

The Net Result
Your costs are contained, not continually growing.

Stated simply, Prophecy IVR Server delivers the flexibility needed to handle traditional telephone and future VoIP applications of all types and sizes, without the cost and complexity of separate solutions.

How do I build or buy Prophecy IVR applications?

Prophecy applications are built with the VoiceXML, CCXML, or CallXML IVR and call control standards. You or your developers can start learning and building these applications today - without upfront costs via Voxeo's free, hosted Evolution IVR developer portal. You can also purchase a pre-built or custom IVR application from any of Voxeo's VoiceWorks IVR Application Partners.

You can start using the Prophecy Platform today...

Voxeo's Prophecy IVR Server uses the exact same Prophecy IVR Platform as all of our other products. This consistency lets you build and deploy telephony applications on any mix of Voxeo hosted, turnkey, and software platforms. Many of our customers use our hosted Evolution developer portal to quickly create their applications before purchasing a Voxeo hosted or customer-premise IVR platform. You can do the same. Just click on any of the links below to get started today or for more information.

• Prophecy IVR Hosting Service
• Creating IVR applications using our Evolution developer portal

• Email Voxeo with your questions
• Call Voxeo at (800) 305-5771