VoIP SIP Media Server / VoIP Conferencing / VoIP Call Recording / VoIP IVR

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VoIP > Prophecy SIP Media Server Software

The Voxeo Prophecy SIP Media Server software delivers a resume even more impressive than that of its SIP call control sibling. Built on Voxeo's carrier-grade Host Media Processing (HMP) engine, the Prophecy SIP Media Server has played, recorded and conferenced its way through over three trillion VoIP packets since 1999.

The Prophecy SIP Media Server is driven by Voxeo's certified-compliant VoiceXML IVR and speech media application engine. VoiceXML delivers features to play prompts and speak synthesized text, record audio, and receive input via touch-tone entry or comfortable speech recognition. Voxeo extensions add everything developers need to record calls and to connect callers in high-quality multi-party audio conferences.

The Prophecy SIP Media Server also bundles highly intelligent English-language speech recognition and speech synthesis engines at no additional charge, and supports a wide variety of additional speech engines via support for the IETF Media Resource Control Protocol (MRCP) standard.

Voxeo's Prophecy SIP Platform is a flexible, reliable, VoiceXML-based foundation for any VoIP media, speech, or IVR application with a proven track record of successful real-world deployments by Voxeo and our customers.

You can try Prophecy at no cost, right now, via our free Prophecy download or our free hosted Evolution developer portal.

Prophecy IVR Platform Diagram

How does the Prophecy SIP Media Server compare to other solutions?

Voxeo's Prophecy SIP Platform includes many valuable features other platforms lack, including full W3C standards support, comprehensive CCXML call control, call conferencing and recording, and more. The following chart summarizes Voxeo's feature advantages over most other vendors:

	Voxeo Prophecy Platform	Other VoiceXML Platforms	Other IVR Platforms
VoiceXML 2.0
SRGS Grammars
SSML Speech Synthesis
VoiceXML 2.1 Extensions
Supports 100% of W3C IVR Standards
CallXML 2.0
Call Recording
Call Conferencing
Native VoIP Support
Multi-lingual ASR / TTS
Full CTI Support
Intelligent Call Progress Analysis
SYSLOG Logging
Proven Scalability
Premise solution and hosted service
24 x 7 Technical Support

VoiceXML is the W3C standard for voice-driven IVR, including ASR, TTS, prompt playback, and recording.

SRGS is the W3C standard for voice recognition grammar definition. Most VoiceXML Vendors Support SRGS.

SSML is the W3C standard for text-to-speech synthesis definition and guidance. Voxeo's Prophecy platform features full support for the SSML standard, giving you extensive control over speech synthesis.

VoiceXML 2.1 adds support for new, valuable features including improved flow control and built-in data interfaces.

W3C IVR standards include VoiceXML, CCXML, SRGS, and SSML. Many vendors support only VoiceXML and SRGS.

CallXML is a Voxeo-designed language that is much easier to develop applications in than VoiceXML and CCXML.

Many tasks, including voice user interface tuning and third-party verification of telephone sales transactions require the ability to record both sides of a call. Most VoiceXML vendors do not offer this capability.

Most VoiceXML platforms can only bridge or connect two parties. The Voxeo Prophecy platform can connect 2 to 200 parties in a single session.

Most VoiceXML platforms have no - or very limited - Voice over IP support. The Voxeo Prophecy Platform is a full-featured SIP solution, and includes its own SIP Softswitch/proxy server, media server, call control server, and more.

Most VoiceXML platforms support only English, or only one language at a time. The Prophecy platform features dynamic support for English, Spanish, French, German, and Italian speech recognition and synthesis.

Most VoiceXML platforms have little if any CTI (Computer Telephony Integration) support. CTI is required for most call center IVR deployments. Voxeo offers CTI solutions for Cisco ICM, Genesys T-Server, and Nortel and Avaya call center platforms. Additional CTI interfaces can be built quickly via Voxeo's CCXML based CTI-plug-in interface.

The Prophecy platform includes intelligent call analysis to determine if outbound calls are answered by people, answering machines, voicemail systems, or network error messages. This capability is vital when using IVR for outbound notification, collections, and campaign calls.

Prophecy supports the standards SYSLOG logging protocol so you can easily aggregate and analyze vital call logging details.

The Prophecy platform has proven scalability from as few as 1 to as many as 5,000 ports. Most vendors have not deployed VoiceXML IVR systems larger than 200 ports.

Voxeo uniquely offers the Prophecy platform as either a premise solution you can buy outright, or hosted service you can use by the minute.

Simply put, Voxeo is the industry leader in proactive and reactive support services. We offer 24 x 7 support with fully trained, VoiceXML certified technicians and IVR developers. No matter when a problem occurs, our top-notch staff is available to help you.

The present and future direction of the IVR industry is defined by a suite of IVR/Voice standards from the W3C, the same organization that created the highly successful standards that power the web. Voxeo's Prophecy SIP Platform is the first and only platform to support the entire suite of W3C Voice/IVR standards: VoiceXML for IVR control, CCXML for call control, SRGS for speech recognition control, and SSML for text to speech control. The platform supports over 15 additional IT standards, including XML/XPath and SOAP for back-office integration, SYSLOG for logging, ENUM/DNS for call routing, and SIP for both PSTN/PBX and VoIP telephony integration.

You can get a Prophecy proposal today...

Our Prophecy SIP Platform can be custom configured and priced for your enterprise needs by a member of our Extreme Support team. For more information or pricing, just use one of the links below to contact them now.

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