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Summit Presentations
Check out all the presentations from this year's event here.
Summit Photos
Pictures from Summit, along with other Voxeo photos.
Products Downloads and Hosting Accounts
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We'll kick things off with a Welcome Reception Monday, October 10 at 7pm.
Sessions start on Tuesday, October 11 at 9:00am.
Join us for our Keynote Speaker Joseph Jaffe Wednesday, October 12 at 9:30am
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Monday, October 10, 2011 |
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2:00 pm - 4:00 pm |
Building In-Browser Telephony Apps with Phono - Hands-on Workshop Learn how to use JavaScript and jQuery to build sophisticated, multi-channel communication apps that run directly inside a browser. Use these apps to extend IVR, service and product access to anyone with a web browser. Mark Headd, Jose de Castro, RSVP to summit@voxeo.com |
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7:00 pm - 9:00 pm |
Eat and Greet - Welcome Reception JW Marriott - Quench Bar and Lawn |
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Tuesday October 11, 2011 |
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Technical Tracks |
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8:30 am - 9:30 am |
Eat and Greet Continental Breakfast- Palazzo E Summit Demo Lounge Open |
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9:30 am - 10:15 am |
Keynote Voxeo State Of The Union |
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10:15 am - 10:30 am |
Quick Break |
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10:30 am - 10:45 am |
Product Spotlight What’s New in Prophecy Dan Polfer, |
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10:45 am - 11:00 am |
Product Spotlight VoiceObjects On-Demand - Building Apps in the Voxeo Cloud Tobias Goebel, |
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11:00 am - 11:15 am |
Product Spotlight VoiceObjects Analyzer - Andreas Volmer, |
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11:15 am - 11:30 am |
Product Spotlight Voxeo SMS John Amein |
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11:30 am - 11:45 am |
Product Spotlight Phono Jose de Castro, |
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11:45 am - 12:15 pm |
Product Spotlight Voxeo Roadmap RJ Auburn, |
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12:15 pm - 1:30 pm |
Lunch: JW Marriott Valencia Summit Demo Lounge Open 1:00 pm - 1:30 pm |
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1:30 pm - 2:15 pm |
Industry Insight Market Trends - Panel Discussion Moderator: Panelists: |
PRISM Deep Dive Deep dive on Voxeo’s carrier-grade converged Jose de Castro, |
2:15 pm - 2:45 pm |
Industry Insight Mobility Outlook Focus on HTML and native mobile apps. RJ Auburn, and Andreas Volmer, |
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Rapid Prototyping with Tropo Learn techniques for using Tropo to rapidly prototype and test IVR call flows and applications. Get up and running quickly and easily with an application environment that can validate your call flow and application design. Mark Headd, |
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2:45 pm - 3:15 pm |
Inside Voxeo Building a High Performance Anne Bowman, |
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Quick Break (2:45 pm - 3:00 pm) |
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(Tropo Customer Show and Tell Starts at 3:00 pm) Tropo Customer Show and Tell Oberon3, AwayFind, Radish Systems, Mojo Lingo, OneReach, Speak2Leads (Tropo Customer Show and Tell Continues until 3:45 pm) |
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3:15 pm - 3:30 pm |
Quick Break
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3:30 pm - 3:45 pm |
Voxeo’s Partner Strategy and Denny Adams |
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3:45 pm - 4:15 pm |
Partner Spotlight 10 minute introductions to 3 Voxeo Luxe Sponsors |
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4:15 pm - 5:30 pm |
Partner Spotlight Summit Demo Lounge - Voxeo and Partners Demo Exhibit, Palazzo F |
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6:15 pm |
Shuttle to Downtown Orlando Shuttle leaves at 6:30 pm sharp Meet at the JW Marriott Main Hotel Lobby Entrance |
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7:00 pm - 11:00 pm |
Inside Voxeo Party at the Plaza Voxeo Corporate Headquarters, |
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Wednesday October 12, 2011 |
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8:30 am - 9:30 am |
Eat and Greet Continental Breakfast- Palazzo E Summit Demo Lounge Open |
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9:30 am - 10:15 am |
Inside Voxeo Voxeo Customer Obsession Amy Downs, |
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10:15 am - 11:15 am |
Keynote Guest Speaker Joseph Jaffe - |
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11:15 am - 11:30 am |
Quick Break |
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Business Tracks |
Technical Tracks |
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11:30 am - 12:00 pm |
Customer Case Studies ICR: How we helped a large Retailer CyberSource: Creating Innovative IVR |
Rayo Product Spotlight Jose de Castro, |
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12:10pm - 12:30 pm |
Creating Competitive Advantage with Multi-channel Cutting costs, driving revenue and improving the Customer Experience Clayton Reed, |
The New HTML Standards Dan Burnett, |
12:30 pm - 1:45 pm |
Lunch: DaVinci Lawn at the Ritz Carlton |
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Summit Demo Lounge Open 1:00 pm - 1:45 pm |
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1:45 pm - 2:20 pm |
Voice Biometrics Panel Discussion Opus Research, Auraya Systems, |
Building SMS Apps with SMSified (OneAPI) Learn how to use our simple yet powerful, standards-based API for sending and receiving text messages using regular phone numbers or short codes. Mark Headd, |
1:45 pm - 2:20 pm |
Stuck with Legacy Apps? Jay Bolton, Frank Tripi, Tobias Goebel, |
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2:20 pm - 2:45 pm |
Product Insight Location Based Services John Amein, |
Walkthrough: Creating a Prophecy Virtual Platform What is a Prophecy Virtual Platform? Using Prophecy documentation, you can create a virtual platform, set up server load-balancing and failover, and expose resources to applications in just a few easy steps... without writing a single line of code. Van Vanslette , |
2:45 pm - 3:00 pm |
Quick Break |
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3:00 pm - 3:30 pm |
Building, Managing and Deploying RJ Auburn, |
Geeks Without Bounds (GWOBorg) is a not-for-profit alliance of hackers, coders and geeks united by the common goal of assisting communities in distress. Learn more, including how you can help. Johnny Diggz, |
3:30 pm - 4:00 pm |
Shoot Straight John Amein, |
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6:00 pm - 9:00 pm |
Dinner with Voxeo Execs |
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If you're a Voxeo Partner and would like more information on how to become a Sponsor, please contact Kim Martin at kmartin@voxeo.com.
Chrysalis Software, Inc. is a premier supplier of contact center professional services and value-added products designed for businesses that want to improve customer relationships through the latest advances in Hosted Solutions, Speech Technologies, Interactive Voice Response Systems, Computer Telephony Integration, and Contact Center Systems. Chrysalis provides packaged and custom solutions that reduce contact center costs and increase customer satisfaction.
For more information, please visit http://www.chrysalis.net
Interactions enables companies to more effectively interact with their customers. We provide an automated voice solution that leverages an unprecedented level of understanding-- enabling a productive two-way dialogue, quick responses to customer requests, and a natural and easy way to communicate. Currently deployed 24/7 by several of the most respected consumer-facing brands, Interactions' corporate headquarters is based in Boston (Franklin), Mass.; with its technology center located in Indianapolis (Carmel, IN).
For more information, please visit http://www.interactions.net
Nuance and Loquendo have merged bringing together the industry's most comprehensive portfolio of speech applications, technologies and expertise that enable customers to effectively deploy innovative speech-based solutions. Fully integrated on Voxeo's architecture, Nuance technologies allow callers to use their voice to interact with contact centers and companies. Thousands of companies and millions of users around the world depend on Nuance to deliver vital business information and simplify everyday life.
For more information, please visit http://www.nuance.com/care
Presence Technology is a worldwide leading provider of all-in-one Multi Channel Contact Center software, deployable Hosted or On Premise. Presence specializes in advanced productivity solutions for the Contact Center, which allow Contact Centers to optimize their telephony platform resources and increase productivity between the business-client interface. Presence Technology Solutions are in use by over 50,000 agents around Call Centers in USA, Europe, Latin America and Africa. The solutions are flexible, easy to integrate and user friendly.
For more information, please visit http://www.presenceco.com
Integrated Voice Solutions deploys leading voice and speech applications using a suite of products and professional services that improve design, deployment and testing efficiency. IVS has successfully implemented both hosting and premise based systems for enterprise customers using the VO & Prophecy solutions. IVS has a legacy IVR conversion process that can considerably reduce the time to develop and deploy applications and also has a VUI practice that can round out a complete and comprehensive "customer experience" capability. As a Voxeo hosting aggregator, IVS is an established Voxeo partner able to address all markets from Fortune 500 companies to mid-size enterprises who may not otherwise be able to take advantage of hosting cost efficiencies.
For more information, please visit http://www.integratedvoicesolutions.com
GM Voices helps companies perfect their Voxeo customer experience with professionally-recorded voice prompts in over 100 languages and dialects. Offering male and female voice actors of all sounds and styles, GM Voices makes it easy to deploy and maintain a consistent Voice Brand that enhances automated contacts, contains calls and saves money. A simplified ordering process—pick a voice, send a script—takes the pain out of voice prompt management. And a weekly session recording schedule ensures that your Voxeo solution can be updated over many years of scripting revisions and changing menu options.
For more information, visit http://www.gmvoices.com/partners/voxeo
Leading Software is a UK-based software company providing product-based solutions through a number of subsidiaries as well as providing software development and consulting services to a wide range of market sectors.
Our goal is to deliver value-added services and applications to our customers by designing, developing, implementing and supporting off the shelf and custom applications that improve efficiency, reduce administrative effort and waste, streamline operations and improve knowledge transfer and manage compliance and risk.
For more information, visit http://www.leadingsoftware.co.uk
Acqueon iQ is a complete multi-channel, multimedia contact center solution which helps companies better interact with and relate to their customers. AiQ is capable of both inbound and outbound interactions, including voice, e-mail, chat, and SMS. Different from other contact center solutions, AiQ utilizes Universal Queueing, (LCI) Last Customer Interaction, routing based on customer history and multiple skilling to help companies put the customer's experience before the technology. The result? One consistent, reliable path through the call center for the customer and a single clear, comprehensive view of the customer for the agent and the organization. AiQ solutions leverage Voxeo's Prophecy platform and Prism for SIP-based communication needs.
For more information, visit http://www.acqueon.com
Digital DataVoice Corporation (DDV) has become a recognized leader in the design, development, deployment and support of custom self-service and assisted-service solutions for contact centers. We strive to continue helping enterprises improve customer service and maximize efficiency through the use of automation technology. Our areas of expertise include: Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Automatic Speech Recognition and Web/Call Center Integration.
In addition to sales and maintenance of IVR, CTI, and Speech platforms, DDV offers a broad range of professional services. With over 25 years experience, we can benefit customers looking to optimize these investments long term through managed service offerings.
For more information, visit http://www.ddvc.com
Servion Global Solutions is the World's Largest Contact Center Specific Systems integrator, providing end to end business solutions and Contact Center Applications & Consulting, including IVR and CTI. Servion has expertise across multiple platforms and solutions. Servion is one a very few software developers to be accredited with CMMi level 3 for their rigorous quality control procedures. Servion enhances the effectiveness and efficiency of customer interactions for over 400 enterprises across 41 countries. On an average, Servion's solutions handle over 7 billion interactions every year across multiple channels and industry verticals, positively impacting customer satisfaction and contact profitability.
For more information, visit http://www.servion.com
RightNow is helping rid the world of bad experiences one consumer interaction at a time, eight million times a day. RightNow CX, the customer experience suite, helps organizations deliver exceptional customer experiences across the web, social networks, and contact centers, all delivered via the cloud. This drives consumer loyalty and incredible operating efficiencies—just in time—as consumers are empowered like never before. They have countless methods to be heard, supported, and valued in order to ensure their expectations are met. We give you the tools you need to stay informed and in front of your customers and business around the clock. With more than eight billion customer interactions delivered, RightNow is the customer experience backbone for nearly 2,000 organizations around the globe. The world's leading corporations, government agencies, and educational institutions look to us to help them provide outstanding customer experiences, while lowering operating costs.
For more information, visit http://www.rightnow.com
Commercial, government and 911 customers worldwide have benefited from MicroAutomation's expert design, development, deployment and support of their contact centers for over 20 years. Outstanding creativity, the ingenuity and forethought of our engineers and partnerships with a wide-range of leaders in our industry allow us to continually provide our clients solutions that surpass expectations.
For more information, visit http://www.microautomation.com
The 2011 Voxeo Unlocked and Loaded Customer Summit is taking over Orlando's JW Marriott Grande Lakes. The hotel is conveniently located just 20 minutes from Voxeo Headquarters and is an easy 10 minute drive to Disney World. All Summit sessions will take place at the JW Marriott Orlando Grande Lakes… and we'll provide transportation to the "Party at the Plaza" event on Tuesday evening.
Call 800-266-9432 or CLICK HERE TODAY to reserve your room under Voxeo's discounted rate of $179/night.
Use group code VOXVOXA or just say "I'm with Voxeo!"
If you need help or have questions, contact Samantha at 407.341.0875
or Kim at 407.928.3320.
2. Take 528 West (Beachline)
3. Exit 3 (John Young Parkway South/423) off 528 (Beachline)
4. At bottom of exit, turn left onto John Young Parkway
5. Turn right onto Central Florida Parkway (2nd traffic light)
6. Entrance to JW Marriott Orlando Grande Lakes will be on the left
2. Exit 3A (John Young Parkway South/423) off 528 (Beachline)
3. At bottom of exit, bear right onto John Young Parkway
4. Turn right onto Central Florida Parkway (2nd traffic light)
5. Entrance to JW Marriott Orlando Grande Lakes will be on the left
2. Follow signs to 528 West (Beachline)
3. Exit 3 (John Young Parkway South/423) off 528 (Beachline)
4. At bottom of exit, turn left onto John Young Parkway
5. Turn right onto Central Florida Parkway (2nd traffic light)
6. Entrance to JW Marriott Orlando Grande Lakes will be on the left
