Heighten your Customer Experience

Deliver Unified Self-Service™ in the Voxeo Cloud with VoiceObjects On-Demand

Build and deploy your automated customer contact solutions — IVR, text, mobile web, Smartphone and social CRM apps — in the Voxeo Cloud with VoiceObjects On-Demand.

Yesterday's inflexible, one-size-fits-all self-service technologies don't cut it with today's customers. Voxeo VoiceObjects makes it easy to turn self-service into great service - from personalized Interactive Voice Response (IVR) to SMS, instant messaging, video, mobile web, Twitter and Smartphone applications. VoiceObjects provides the tools you need to engage customers in better, more efficient communications.

• Deliver multi-channel Unified Self-Service with the VoiceObjects Design Once - Deploy Anywhere architecture
• Personalize your interactions and present targeted sales and marketing offers
• Provide proactive and actionable outbound notifications
• Deliver natural, human-like interactions
• Identify problem areas and perfect your applications with real-time, cross-channel analytics

VoiceObjects is the world's leading Application Lifecycle Suite for Unified Self-Service - designed to reduce the complexity of creating, testing, integrating, deploying and managing self-service applications. Productivity is increased with functionality such as team collaboration, reusable application building blocks, built-in best practices, on-the-fly prompt changes, and the ability to automatically generate and update documentation.

Hundreds of enterprises and service providers have used VoiceObjects on their premises to improve customer loyalty, lower costs and drive revenue. Customers have reported up to 50% savings in development, 80% savings in maintenance and lifecycle management and a 10:1 efficiency increase in large-scale managed service operations.

To make it even easier for anyone to experience these advantages, we now offer VoiceObjects in the Voxeo Cloud.

VoiceObjects On-Demand offers:

• Instant startup including free development and testing
• Instant expansion
• Zero hardware costs and affordable pay-as-you-go pricing
• Full control over application integration and lifecycle management with no vendor lock-in
• Mission-critical infrastructure including multi-site redundancy, business continuity, and proven scalability
• Direct access to Voxeo's world-wide hosted VoiceXML IVR platform, deployed in seven sites around the world
• Direct access to Voxeo's high-quality, inexpensive speech recognition capabilities in 40 languages
• Direct access to other Voxeo features including encrypted call recording and SIP VoIP connectivity
• Connectivity to existing on-premise VoiceXML IVR platforms from Avaya, Cisco, Genesys, Intervoice, and more
• Voxeo's unmatched 100% uptime SLA including 24x7 support and guaranteed 20 minute responses

VoiceObjects On-Demand is backed by the power of Voxeo's multi-site, global hosting platform - the largest standards-based VoiceXML hosting platform in he world. The result is proven performance, scalability and the industry first 100% Uptime Guarantee.

Design Once - Deploy Anywhere

Unified Self-Service is quickly becoming a competitive advantage - enabling companies to simultaneously accommodate customers' evolving communication preferences while lowering support costs with inexpensive text-based communication channels.

With VoiceObjects, you can design one application and deploy it on virtually any communications channel, including voice, video, text (IM, SMS, USSD), mobile web, Twitter and Smartphone applications. While the channels differ at the presentation layer, they can share underlying dialog flow, business logic and back-end access. Using an integrated environment drastically simplifies development and maintenance, while providing a consolidated view of service usage and performance across the different channels.

Voxeo's investment in compatibility ensures applications not only work across multiple communication channels, but are 100% automatically portable across more than 30 leading standards-based IVR platforms. VoiceObjects openly supports any third-party VoiceXML platform in addition to Voxeo's own award-wining Prophecy VoiceXML and CCXML platform and hosting services. VoiceObjects customers enjoy the flexibility to use multiple IVR platform vendors or to change vendors at any time without rewriting a single line of code. At Voxeo, we choose to keep our customer by delivering a better product and better support - never by locking them in.

Migrating Your Applications to VoiceObjects

Throwing money at aging, obsolete contact center technologies is like throwing money away. The total cost of ownership rises while functionality remains static and opportunities are lost. VoiceObjects provides a rich GUI development interface, reusable application building blocks and conversion and testing tools to ease the move from legacy environments to a 100% standards solution. For Nortel PeriPro users, Voxeo also has Migration Manager. It's a great tool that converts about 95% of the PeriPro building blocks over to Voxeo VoiceObjects.

Voxeo has helped many customers replace their aging IVR platform and applications with a modern multi-channel customer contact solution. Our Customer Obsession Teams will guide and support you through the entire process. Schedule a free Migration Consultation today.

Getting Started

Contact us today to learn how Voxeo can transform your customer experience. You can also get started with VoiceObjects On-Demand instantly. All you need is a free copy of VoiceObjects 10 and a free Evolution Developers account. Watch our video how-to guide or contact us — we're on standby 24x7 to answer your questions and provide support.

• Voxeo VoiceObjects
• Voxeo Prophecy Unified Self-Service Platform
• Voxeo Prophecy Hosting